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Contact Information

Address

5900 Balcones Drive STE 100
Austin, TX 78731
United States

Hours

Monday–Friday: 8 am–6 pm
Saturday–Sunday: Closed

24/7 Emergency Support Available

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Frequently Asked Questions

What areas do you service?

We provide managed IT services to businesses throughout the Greater Austin area (Austin, Round Rock, Hutto, Cedar Park, Georgetown, San Marcos, Leander, and Pflugerville). For clients with multiple locations, we offer remote support nationwide.

How quickly do you respond to support requests?

Our standard response time for support tickets is within 1 hour during business hours. For critical issues, we aim to respond within 15 minutes. We also offer 24/7 emergency support for our managed services clients.

Do you offer on-site support?

Yes, we provide both remote and on-site support depending on the nature of the issue. Our goal is to resolve issues as quickly as possible, which often means remote support, but we're happy to send technicians on-site when needed.

How do your managed services contracts work?

We offer flexible managed services contracts tailored to your business needs. Most clients choose our all-inclusive monthly service plans, which cover all support, maintenance, and monitoring for a fixed monthly fee. We also offer project-based services for specific initiatives.

Can you help with Microsoft Intune and SCCM/MECM implementation?

Absolutely! We specialize in Microsoft endpoint management solutions, including Intune and SCCM/MECM. Our team can help with assessment, implementation, migration, and ongoing management of these platforms. Visit our Endpoint Management page for more details.

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